Chapter 8

Safety & compliance

Daily and monthly limits per customer. When reached, the AI and switchboard won't connect — they offer a human instead.

Staff or readers can flag a concern; the account is paused and the owner alerted.

Every reading recorded and stored securely for quality and disputes, with automatic deletion after a set period.

Played at the start of every call and shown on the website, as required for the sector.

'No marketing' flags are respected automatically by every email and SMS campaign.

Who issued a credit, who changed a price, who logged on — all recorded with time and name.

Nothing yet — try the other chapters and every action will be listed here.